Contact Us
Contact Us
Thank you for visiting Lumencora.
If you have questions about a product, an existing order, shipping, tracking, returns, refunds, or another customer service matter, please contact our customer support team.
Customer Support
Email: service@lumencora.com
Customer Service Hours:
Monday–Saturday
9:00 AM–6:00 PM Eastern Time
We aim to respond to customer inquiries within 1–2 business days.
Contacting Us About an Order
For questions about an existing order, please include your order number and the email address used when placing the order.
If you are contacting us about a damaged, defective, incorrect, or incomplete item, photographs or videos may help our team review the issue more efficiently.
Returns
Please contact us before sending any product back.
Our registered business address is not automatically our return warehouse. Once a return request is reviewed and approved, our customer support team will provide the appropriate return address and return instructions.
Business Information
Brand Name: Lumencora
Legal Company Name: Qingdao Changyuanfeng Innovation Technology Co., Ltd.
Registered Address: No. 20 Dandong Road, Yan'an Road Subdistrict, Shibei District, Qingdao, Shandong, China
Email: service@lumencora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM Eastern Time
Response Time: We aim to respond to customer inquiries within 1–2 business days.
Lumencora is owned and operated by Qingdao Changyuanfeng Innovation Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through lumencora.com.