Privacy Policy

Privacy Policy

Last Updated: September 21, 2026

This Privacy Policy describes how Lumencora and its operator collect, use, disclose, and otherwise process personal information when you visit lumencora.com, make a purchase, contact us, or otherwise interact with our services.

Information We Collect

Depending on how you interact with our website, we may collect information including your name, billing address, shipping address, email address, telephone number if provided, order details, transaction information, customer service communications, device information, browser information, IP address, cookie information, and website activity.

Payment information may be collected and processed directly by our ecommerce platform and payment service providers.

How We Use Personal Information

We may use personal information to process and fulfill orders, communicate with customers, provide customer support, arrange shipping, process returns and refunds, maintain website security, prevent fraud, improve our services, analyze website activity, comply with legal obligations, and provide marketing or advertising where permitted by applicable law.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising or marketing activities where permitted.

You may be able to manage cookies through your browser settings or privacy controls provided through the website.

How We Share Information

We may share personal information with service providers that assist with our business operations, including ecommerce platform providers, payment processors, fulfillment partners, shipping carriers, customer service providers, analytics providers, advertising or marketing partners, fraud prevention services, and professional advisers.

We may also disclose information where required by law, legal process, government request, or where reasonably necessary to protect our rights, customers, services, or other parties.

Advertising and Analytics

We may work with analytics and advertising partners to understand how visitors interact with our website, measure advertising performance, and provide relevant advertising where permitted by applicable law.

Depending on your jurisdiction, you may have rights concerning targeted advertising or certain disclosures of personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

Your Privacy Rights

Depending on where you live, applicable law may provide rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

Where applicable, you may also have rights relating to targeted advertising or certain disclosures of personal information.

To submit a privacy request, contact service@lumencora.com.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are intended for a general consumer audience and are not specifically directed to children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

International Processing

Because we operate an international ecommerce business and work with service providers in multiple locations, personal information may be processed or stored outside the country in which you live, subject to applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, technology, or legal obligations.

The current version will be posted on this website with an updated revision date.

Contact Us

For privacy-related questions or requests, contact service@lumencora.com.