Shipping Policy

Shipping Policy

Last Updated: September 21, 2026

This Shipping Policy applies to purchases made through Lumencora.com.

Shipping Destinations

Lumencora currently ships eligible orders to the United States, Canada, and Australia.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Orders placed on weekends, public holidays, or during unusually high-volume periods may begin processing on the next available business day.

Estimated Delivery Times

United States: approximately 5–12 business days after dispatch.

Canada: approximately 7–15 business days after dispatch.

Australia: approximately 7–15 business days after dispatch.

These delivery estimates are provided for general guidance and are not guaranteed delivery dates.

Actual delivery times may be affected by destination, carrier operations, customs processing, weather, public holidays, peak-season volume, and other circumstances outside normal shipping operations.

Shipping Fees

Eligible orders of US$29 or more qualify for free standard shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed during checkout before payment is completed.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on product availability and the delivery destination.

The facility used to fulfill an order may differ from our registered business address.

Tracking Information

Once your order has shipped, you will normally receive a shipping confirmation email containing available tracking information.

Please allow reasonable time after dispatch for tracking information to update in the carrier's system.

Orders Shipped in Multiple Packages

Items in the same order may occasionally be shipped separately due to inventory availability or fulfillment arrangements.

If this occurs, you may receive more than one package or tracking number.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, contact service@lumencora.com as soon as possible.

Address changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

Shipping Delays

If your tracking information has not updated for an extended period or your order is significantly beyond the estimated delivery period, please contact service@lumencora.com with your order number.

We will review the available shipping information and work with the relevant carrier or fulfillment partner where appropriate.

Lost Packages

If a package appears to have been lost during transit, please contact us so that we can investigate the issue and determine an appropriate solution.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, nearby safe locations, neighbors where appropriate, and any carrier delivery notes.

If the package still cannot be located, contact our customer support team. A tracking status of “Delivered” does not automatically prevent us from reviewing a reasonable customer claim.