Payment & Security
Payment & Security
At Lumencora, we aim to provide customers with a clear and secure checkout experience.
Payment Methods
Available payment methods will be displayed during checkout.
Payment method availability may vary depending on your location, currency, device, and the payment services available through our ecommerce platform.
Payment Authorization
By submitting an order, you authorize the applicable payment provider to charge the amount displayed at checkout using your selected payment method.
An order may be delayed, placed on hold, or cancelled if payment cannot be successfully authorized or if additional verification is reasonably required.
Pricing and Currency
Product prices and the applicable checkout currency are displayed on the website and during checkout.
Your bank, card issuer, or payment provider may apply its own currency conversion rate or transaction fees where applicable.
Payment Security
Payment information is processed through secure third-party ecommerce and payment systems.
Lumencora does not ask customers to send complete payment-card numbers, card security codes, banking passwords, or other sensitive payment credentials by email.
Payment Issues
If a payment is declined, please check your payment and billing information or contact your bank or payment provider for assistance.
If you believe you have been charged incorrectly, contact service@lumencora.com with your order details so that our team can review the matter.
Business Information
Brand Name: Lumencora
Legal Company Name: Qingdao Changyuanfeng Innovation Technology Co., Ltd.
Registered Address: No. 20 Dandong Road, Yan'an Road Subdistrict, Shibei District, Qingdao, Shandong, China
Email: service@lumencora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM Eastern Time
Response Time: We aim to respond to customer inquiries within 1–2 business days.
Lumencora is owned and operated by Qingdao Changyuanfeng Innovation Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through lumencora.com.