FAQ

Frequently Asked Questions

What does Lumencora sell?

Lumencora offers home lighting and ambient lighting products, including table lamps, bedside lamps, desk lamps, touch-control lighting, rechargeable cordless lamps, and candle warmer lamps.

Do all Lumencora products have the same features?

No. Features and specifications vary by product. Depending on the model, products may include features such as touch control, adjustable brightness, rechargeable operation, charging ports, timers, outlets, or other functions.

Please review the individual product page before purchasing. Product features should not be assumed to apply to other products unless specifically stated on the relevant product page.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

How long does delivery take?

Estimated delivery after dispatch is approximately 5–12 business days for the United States and approximately 7–15 business days for Canada and Australia.

Do you offer free shipping?

Yes. Eligible orders of US$29 or more qualify for free standard shipping.

How can I track my order?

Once your order has shipped, you will normally receive a shipping confirmation email containing available tracking information.

Can I change or cancel my order?

Please contact service@lumencora.com as soon as possible. We will make a reasonable effort to assist, but order changes and cancellations cannot be guaranteed after processing, fulfillment, or shipment preparation has begun.

What is your return policy?

Eligible products may be returned within 30 calendar days after delivery. Please contact our customer support team before sending a return.

Who pays for return shipping?

For preference-based returns, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description due to a merchant or fulfillment error, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

How long do refunds take?

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

What should I do if my order arrives damaged?

Please contact service@lumencora.com and provide your order number together with photographs or videos showing the issue where appropriate.

How can I contact Lumencora?

Email us at service@lumencora.com. Customer support is available Monday–Saturday, 9:00 AM–6:00 PM Eastern Time. We aim to respond within 1–2 business days.