Return & Refund Policy

Return & Refund Policy

Last Updated: September 21, 2026

We want customers to have a clear and reasonable process when a purchase does not work out as expected.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return Eligibility

For a standard preference-based return, the product should generally be unused, in its original condition, and returned with its original packaging, parts, manuals, and accessories where applicable.

Products that show significant signs of use, damage caused after delivery, missing components, or other conditions that materially reduce the item's resale condition may not qualify for a standard preference-based return, except where applicable consumer law requires otherwise.

How to Request a Return

Before sending any item back, contact service@lumencora.com.

Please provide your order number, the product you wish to return, the reason for the return, and photographs or videos where relevant.

Our customer support team will review the request and provide return instructions if the return is approved.

Return Address

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Our return warehouse may be different from our legal registered address.

Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Preference-Based Returns

If you wish to return an eligible product because you changed your mind, selected the wrong item, no longer need the item, or for another preference-based reason, you are generally responsible for the return shipping cost.

Original shipping charges, where applicable, are generally not refundable for preference-based returns unless required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Items

If your product arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as reasonably possible.

We may request photographs, video, packaging information, or other reasonable evidence to help us review the issue.

For a verified merchant or fulfillment error, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the status of the refund.

Approved refunds are issued to the original payment method, generally within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Order Changes and Cancellations

If you need to change or cancel an order, contact service@lumencora.com as soon as possible.

We will make a reasonable effort to assist, but cancellation or modification cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

We do not charge a separate cancellation fee or restocking fee for an approved cancellation.

Orders That Have Already Shipped

If an order has already shipped, it generally cannot be cancelled as an unshipped order.

After delivery, an eligible product may be handled under the return process described in this policy.

Refunds to the Original Payment Method

Refunds will normally be returned to the original payment method used for the purchase.

If the original payment method is no longer available, please contact our customer support team so the circumstances can be reviewed.